Challenges
The client was managing several Verizon stores across the tri-state region, with locations spread across regions and customer base increasing day by day. It was difficult for them to manage in between stores and also within the stores. Reconciliation in inventory, customer returns, commissions, etc required a more robust and technologically advanced system that could make things easier to manage while saving time and money.
Solution
We decided to do what we do best, i.e., use the latest technology to make the business succeed. Lotus Reconciliation was brought in to make tracking of missing payments easier and faster. The stores were using Datascape for billing, RQ Store software for recording daily sales and inventory. They had their accessories ordering portal and commission system.
We helped in creating payment reports from the data which came from Datascape, Inventory aging report, generate an auto discrepancy report, and used Macros and script, which helped the stores across all regions get accurate and timely reports for daily and monthly frequencies.
Outcome
With our expert services, we were able to provide our clients with a solution that solved their issues related to inaccurate reports, loss of time, and also difficulties in managing across locations. The daily and monthly reconciliation services were now done on time. We were able to reduce the reconciliation time from 10 hours to 4 hours and reduce the customer losses to almost zero.
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